Frequently Asked Questions
Getting Started and General Questions
Q: Who provides therapy and services at Denise Pounds Counseling & Biofeedback?
A: Denise Pounds is the sole practitioner, a licensed counselor based in Amarillo, TX. She personally provides all therapy, neurofeedback, biofeedback, and assessments.
Q: Do you offer in‑person sessions, virtual sessions, or both?
A: Both. You can meet with Denise in person in Amarillo, or connect virtually from anywhere in Texas.
Q: What kinds of issues do you work with?
A: I work with adults and couples dealing with issues like anxiety, depression, trauma or PTSD, ADHD, stress, and relationship challenges. I also offer biofeedback/neurofeedback for those wanting brain health support.
Q: What happens during the first session?
A: We begin by talking. I’ll ask about your story, what brought you here, and what you hope to get out of counseling or neurofeedback. We’ll also review any assessments (if applicable), discuss treatment options, and set goals together.
Biofeedback & Neurofeedback / Assessments
Q: What is Neurofeedback or Biofeedback, and how does it work?
A: Neurofeedback is a type of Biofeedback focused on retraining brainwave patterns so your brain can function more effectively. It’s a non‑invasive, drug‑free way to help improve mood, focus, stress regulation, and overall brain health.
Q: What assessments do you offer before Neurofeedback or therapy?
A: I use tools like the OQ 45.2 (a distress/emotional‑wellbeing questionnaire) and the LENS Online Questionnaire. These help me understand your current symptoms, emotional state, and brain‑body functioning so I can tailor therapy or neurofeedback to your needs.
Q: How many Neurofeedback or Biofeedback sessions will I need?
A: It depends on your individual needs, goals, and how your brain responds. Some people notice improvements after a few sessions, while others may benefit from a longer course. We’ll discuss a plan together after reviewing your assessment and goals.
Q: Is Neurofeedback safe? Are there side effects?
A: Yes, Neurofeedback and Biofeedback are generally viewed as safe and non‑invasive.
Logistics & Practical Questions
Q: Do you accept insurance?
A: Yes, I accept multiple insurance plans. If you want to check whether your plan is accepted, I’m happy to help.
Q: Can I book online, or do I have to call/text?
A: You can call or text to schedule. There’s also an online booking option if that’s easiest for you.
Q: What if I need to cancel or reschedule?
A: Just reach out as soon as you can. I understand life gets complicated. We’ll work together to find a new time that works.
Q: Is everything I share confidential?
A: Yes. Your privacy and trust are very important. All sessions and communications are confidential, following ethical and legal standards for therapy.
Who Might Benefit / When to Ask for Help
Q: How do I know if therapy or neurofeedback is right for me?
A: If you’re struggling with persistent anxiety, depression, overwhelming stress, trauma, difficulty in relationships, or brain‑health issues like ADHD or poor focus and you’re ready for support, therapy or neurofeedback could help. Even if you’re unsure, reaching out doesn’t commit you long‑term; we can explore what might work together.
Q: What if I’m not ready to commit long-term?
A: That’s okay. We can start with a consultation or a few sessions to see how things go. Therapy and neurofeedback should feel safe and supportive, not overwhelming or rigid.
If You’re in Crisis
Q: What if I’m going through a crisis or feel unsafe?
A: If you feel like you might harm yourself or others, or you’re in immediate crisis, call 911 or go to your nearest emergency room. If you’re not in crisis but need support, please reach out and we can schedule as soon as possible.